Contact Us

1. Contact Information

2. Support Hours

2.1 Email Support

• Available: 24/7 (responses during business hours)
• Response Time: Within 24 hours
• Best For: General inquiries, technical issues, account problems

2.2 Phone Support

• Available: Monday to Saturday, 10:00 AM to 7:00 PM (IST)
• Best For: Urgent issues, payment problems, immediate assistance
• Languages: Hindi and English

3. What We Can Help With

3.1 Account Support

• Login and password issues
• Account setup and profile management
• Subscription status and renewals
• Profile updates (optional information)

3.2 Technical Support

• Website access problems
• Content loading issues
• Browser compatibility problems
• Mobile device access support

3.3 Payment Support

• Payment processing issues
• Subscription plan questions
• Payment method concerns
• Transaction verification

3.4 Content Support

• Prompt access issues
• Content category questions
• Platform feature explanations
• Usage guidelines clarification

4. Before Contacting Support

4.1 Quick Self-Help

Try these common solutions first:

• Refresh your browser and clear cache
• Check your internet connection
• Verify your subscription status
• Try accessing from a different browser

4.2 Information to Include

When contacting support, please provide:

• Your registered username or email
• Description of the issue
• Browser and device information
• Screenshot of error messages (if applicable)

5. Response Times

6. Business Information

7. Feedback and Suggestions

We value your feedback to improve our platform. Please share:

• Feature requests
• Content suggestions
• User experience feedback
• Platform improvement ideas

8. Legal and Compliance Inquiries

For legal matters, privacy concerns, or compliance questions, please contact us via email with "Legal Inquiry" in the subject line.

9. Partnership and Business Inquiries

For business partnerships, content collaboration, or commercial inquiries, please email us with "Business Inquiry" in the subject line.

10. Grievance Officer

For complaints, disputes, or grievance resolution regarding payments, services, or data handling:

11. Emergency Contact

For urgent technical issues affecting platform access or payment problems, you can reach us directly at: